Pilio Credits FAQ
This page is currently available in English while we localize it for it.
What are Pilio Credits?
Pilio credits are virtual currency used to pay for Pilio's AI-powered tool services, such as AI deep watermark removal for PDFs and images. You can earn credits through subscription plans or purchase credit packs anytime. Credits are not cash and cannot be withdrawn or transferred.
What types of credits are there? Do they expire?
| Type | How to Get | Expiration |
|---|---|---|
| Subscription Credits | Granted with your Pro / Ultra subscription, issued once per billing cycle | Unused credits do not carry over to the next billing cycle |
| Monthly Credits | Automatically granted to all registered users each month | Never expire |
| Bonus Credits | Earned through sign-up bonuses, promotions, and special events | Never expire |
| Credit Packs | One-time purchase via the credits pricing page | Never expire |
How much do credits cost?
Credit pricing depends on your subscription plan or the credit pack you purchase. Larger credit packs offer lower per-credit pricing and better value. We support major credit and debit cards including Visa, MasterCard, and American Express, processed securely through Stripe.
See the Pricing page for full details.
How are credits consumed?
Credit consumption depends on the tool and feature you use:
| Tool | Mode | Cost |
|---|---|---|
| PDF Watermark Removal | Structural Removal | Free |
| PDF Watermark Removal | AI Deep Removal | 1 credit / page |
| Image Watermark Removal | AI Removal | 1 credit / image |
| Gemini Watermark Removal | Local Processing | Free |
Tip: Basic tools (PDF structural watermark removal, Gemini watermark removal) are completely free and consume no credits.
In what order are credits deducted?
Credits with shorter validity periods are used first: Subscription Credits →Monthly Credits →Bonus Credits →Credit Packs.
This ensures credits that are about to expire are consumed first, maximizing the value of your credits.
How can I check my credit balance and usage history?
After logging in, go to Account →Billing to view your current credit balance and usage history.
Why can't I use certain features even though I have enough credits?
Having enough credits only covers credit consumption. Some capabilities may still be limited by your account status, current plan, tool-specific quotas, or system safety limits. When that happens, Pilio will tell you whether to sign in, subscribe, upgrade, or buy more credits.
Can I still use credits after my subscription expires?
Yes. After your subscription expires, your credit packs, bonus credits, and monthly credits remain valid and usable. However, please note:
- Subscription credits reset at the end of each billing cycle —unused subscription credits will expire
- Monthly credits never expire and are unaffected by subscription status
- Bonus credits never expire
- Credit packs never expire and are unaffected by subscription status
What is the refund policy?
- Subscription plans: You may request a refund within 3 days of your first purchase if eligible
- Credit packs: Non-refundable once purchased, but credits never expire
For refund requests, please contact [email protected]. See our Refund Policy for details.
This page is currently available in English while we localize it for it.
Have other questions about credits? Contact [email protected].